- The Writer – Justin Spitzer & Brent Forrester
- Director – Randall Einhorn
- A brief synopsis – A disgruntled employee sent out paper with an obscene watermark and Michael reacts with “Cri-Man-Squa. F and C, doubletime.” He sends Jim to a school with Andy to apologize. At the school, Andy runs into his girlfriend. Creed, meanwhile, is actually working. His mission: get someone else to take the blame.
- The best line – Creed: Yes, hello. Creed Bratton, Quality Assurance, Dunder Mifflin Scranton. I was supposed to meet with one of your floor managers last week for a quality inspection, and he or she wasn’t there. And I’m trying to remember who it was. Mm-hmm. Who wasn’t there last week? Debbie Brown. And which day was that? Wednesday, the eleventh. Perfect.
Creed: The only difference between me and a homeless man is this job. I will do whatever it takes to survive. Like I did… when I was a homeless man.
- The best moment – The cold open, where Jim comes in as Dwight.
- The best storyline– Creed is out to get someone else fired to save his job.
- Notable guest appearance – Some high school girl and an unhappy customer who won’t be swayed by 25 reams of paper.
- Would Michael have been reprimanded? – Two words: corporate lawyers. Michael would not been allowed to handle this in any way.
- Grade – A-
This episode had some of the greatest moments in show history. Angela doing customer service. Customer service! Dwight experiencing “identity theft” at the hands of Jim. Creed, showing how Creed survives. The only thing keeping this from being perfect is Michael’s handling of their most valued customer and Andy’s reaction to the principal.